Privacy Policy

Processing of Personal Information Covered Under this Policy.

Collection of Personal Information

When you use our Services, we may collect personal information about you. The types of categories or personal information that we may collect about you include:

Information You Provide to Us Directly

You may provide your personal information to us when you use our Services, including when you register with Organiclife, search within or place orders through our Services, contact us with inquiries, engage with our chatbot or other similar technology on the platforms or Services, respond to surveys, or otherwise access or use our Services. This information may include:

Personal Identifiers and records information – We may collect and process information such as name, alias, email address, postal or delivery address, account name, phone number, signature, date of birth, or other similar identifiers.
Biometric Information – We may process facial recognition, voiceprint, or other similar data that may be considered biometric data.
Transactional/Commercial Information – When you place an order through our Services, we collect information related to that order. This may include information such as items purchased, special instructions, date and time of order, subtotal, photos that you provide to OrganicLife, or other purchasing or consuming histories or tendencies.
Financial Account or Payment Information – Payment information collected such as bank name, payment method, or other financial information. We use a payment processor that collects your payment information and processes payments made on or through the Services. We obtain limited information about your payment card from our payment processor, such as the last four digits of your card and the expiration date.
Survey Response Data – We conduct survey research among participating Users to learn more about Users to improve and enhance our Services and in connection with surveys, we may collect various information including, without limitation, information pertaining to consumer activity, usage of the Services, health and medical information, race/ethnicity information, sex life/sexual orientation, family relationships, etc.
Identification Documentation – We may collect identification documentation (e.g., drivers’ license, Federal or state identification card, passport, etc.) in certain limited scenarios (e.g., to verify identity and age when delivering an age-restricted product, good, and/or other item).
Access Credential Information – In connection with your User account, we will process username, password, unique User identification number, etc.
Loyalty Account Information – In connection with your use of our Services, we may process loyalty account information for your participation in certain loyalty programs for Merchants.
Sensory information - images, photos, and/or videos that you upload or submit to us in connection with the Services (e.g., a profile photo, a video(s) of your OrganicLife experience, etc.).
Employment and professional information - if you are using our Services for orders to be delivered to your place of employment or on behalf of your employer, we may collect employment or professional related information from or about you
Sensitive Data or Sensitive Personal Information – as these terms are defined under applicable data protection and privacy laws, including precise geolocation (see below for further information); a social security, driver’s license, state identification card, or passport number; racial or ethnic origin; religious beliefs; mental or physical health diagnosis; sex life or sexual orientation; or citizenship; etc. We do not use or disclose your sensitive data or sensitive personal information for purposes other than to perform the services reasonably expected by an average consumer, for security and legal reasons, with your consent, and/or for other purposes permitted by applicable law.

Information Received From You as Part of Your Communications

When you use our Services, complete electronic forms, communicate with Dashers, or contact us, by online chat, email, phone, or text, we may automatically collect and store certain information about you and the activity you engaged in, for example, your name and contact information; your order details; information that you voluntarily provide to us; the nature and content of your communication; the purpose of the interaction; and the action we took in response to your inquiry or request.

Information Collected Automatically

We also may collect and store certain information about you and your device(s) automatically when you access or use our platforms and Services, including, without limitation, on our websites and engaging with our online chat functionality. This collection may include the use of, among other technology, cookies and similar technologies as described in Section 3 (Cookies and Similar Technologies) of this Policy. This information may include:

Technical Information – We collect technical information associated with your activity on our platforms and/or Services and may include information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, personal and online identifiers, and other information such as your device type and version of the app that is in use.
Usage Information – This may include the webpage that you were visiting before accessing our platforms and Services, the pages or features of our platforms and Services that you browsed to inform us which part of our platform and Services you visit and how much time you spend there.
Platform Preferences – We collect information about your preferences to make your use of the platforms and Services more productive.

Location Information

When you use the Services, we may collect and store general location information (such as IP address). We may also collect route information and delivery pick-up or drop-off information. If you permit the Services to access location services through the permission system used by your mobile operating system or browser, we may also collect and store the precise location of your device when our apps are running in the foreground or background of your device. This information may be used to help you select your delivery address, to provide more accurate deliveries of your orders, to provide recommendations on Merchants to you based upon your location, and to enhance your user experience and improve the services. You can choose whether to enable the location tracking feature through the settings on your device or when prompted by our mobile apps. If you choose to disable the location feature this may impact some of your use of our Services (e.g., the Dasher will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations).

Information Related to a Referral Program or Gift

OrganicLife allows Users to (i) send Gifts from or through our Services and (ii) invite people with whom the User has a personal connection to sign up for our Services through a Referral. If you are setting up and sending a Gift or a Referral, we will process information related to you and the recipient. This information will include but is not limited to, names of both the sender and the recipient, contact information for the recipient, and information related to the Gift or Referral (e.g., what was sent, was the gift redeemed, what activity has the recipient taken towards completing the activities associated with the referral, the content of any messages included, etc.). For any personal information that you provide about a recipient of a Gift or Referral, by submitting the information to us you certify that you have the consent and approval of the recipient for you and OrganicLife to process their personal information for the purposes for which you disclosed it to us (and, as applicable, for the sending of messages (e.g., email, etc.) to the recipient). As a user, if someone sends you a Gift, we will process your information in connection with setting up and delivering the Gift, tracking the Gift for our Gifting program, and for other purposes as set forth in this Policy.

Information Collected from Your Social Media Accounts

You may choose to enable or log in to our Services via various online services, including social networking services like Facebook and Google. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (“Social Network(s)”) directly or indirectly through our Services.

When you link a Social Network account to our platforms or Services or log into our platforms or Services using your Social Network account, we may collect relevant personal information to enable our platforms or Services to access that Social Network and your information contained within that Social Network. Any sharing of personal information from or by your Social Network to us is subject to the applicable privacy policy for, and the applicable privacy notices from, the Social Network and, as applicable, any consent or approval that you have provided to the Social Network.

Information Collected about Users from Market Enrichment Partners

We may license, rent, or otherwise acquire certain demographic information that is about or associated with you that we use to gain a better understanding of you and your consumer habits so that we can improve and enhance our Services and marketing and advertising campaigns.

Information Collected from Advertising Partners and Analytics Providers.

In connection with certain marketing and advertising campaigns, we may collect and process certain information from our advertising providers and analytics providers that is connected or associated with you and linked or connected to your interaction with our campaigns.

Information Collected from Business Partners

We may collect personal information from business partners in connection with co-branded product offerings.

Information Collected from Payment Providers

We may collect or receive limited personal information from payment providers in connection with our processing of transactions or orders in connection with our Services.

Use of Your Personal Information

We may use the information we collect about you for various purposes as described below.

To Provide You with the Services

We use your information to provide you the Services. For example, we use credit card information to complete a transaction or we use address information to allow the Dasher to fulfill your delivery or we use your information to process a Gift or a Referral. In performing or providing the Services, we may disclose your information to another party or person to facilitate the performance or delivery of the Services (e.g., sharing personal information with Merchants or Dashers or with your bank to validate your payment card, etc.). In such an event, we enter into contractual agreements with such parties or persons to protect your information.

To Maintain and Improve the Platforms and Services

We use your information for our everyday business operations such as auditing, administration of the Services and business activities, fulfillment, analytics, debugging to identify and repair errors that impair existing intended functionality, conducting internal research for technological development and demonstration, and undertaking activities to verify or maintain the quality or safety of our Platforms and Services. Your information may also be used to improve the content and/or functionality of the Services. We may use your information to help us enhance offerings for OrganicLife and our Merchants. We may process your information, either on an individual level or aggregated with information from or about Users, to analyze trends in the use of our Services and to improve and enhance our Services. We may also use aggregate information about Users and their activities in connection with our Services to provide suggestions or recommendations to Merchants relating to the Merchants’ use of our Services.

To Communicate with You

We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you.

In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services. If you send direct messages, such as chat or text messages to a Currier, using the telephone number for that Currier available on the Services, we may use a third-party service provider to monitor and analyze these messages. We monitor these messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, Organiclife and its service provider will receive in real-time and store data about your direct messages, such as chat or text messages, including the date and time of the text message, your phone number, and the message. If you do not agree with the monitoring of direct messages you send to Curriers, please do not send messages to Curriers.

For Account and Network Security Purposes

We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your personal information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activity or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.

To Maintain Legal and Regulatory Compliance

Our Services are subject to certain laws and regulations which may require us to process your personal information. For example, we process your personal information to pay our taxes, to fulfill our business obligations or as necessary to manage risk as required under applicable law.

To Enforce Compliance with Our Agreements and Policies

When you access or use our Services, you are bound to our Terms and Conditions (if you are a User), and this Policy. To ensure you comply with them, we process your personal information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your personal information to: investigate, prevent, or mitigate violations of our internal terms, agreements, or policies; enforce our agreements with third parties and business partners.

To Protect You, Others, and Our Business

We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms and Conditions, to comply with the law, and to protect against security risks.

To engage in Certain Marketing and Advertising Activities and to Personalize your Experience or Use of the Services

In addition to the marketing and advertising activities described elsewhere in this Policy, including in Section 3 (Cookies and Similar Technologies) of this Policy, we engage in the following activities:

Look-alike Modeling. We may use personal information and/or link personal information to a third-party cookie or other similar technology to develop audience insights and/or look-alike models in connection with our marketing campaigns, which models are used to market or advertise the Services on third-party platforms (e.g., websites, apps, etc.) to people who exhibit similar characteristics with the look-a-like modeled data.

Audience Insights/Ad Measurement. We may use the personal and transactional information collected from or about you and your use of our Services and platforms to gather audience insights and engage in ad effectiveness measurement. In connection with this activity, we may share personal and transactional information about you and your use of our Services and platforms with our service providers, processors, and business partners for the purposes of ad insight and ad effectiveness measurement reporting (either on an individual user level or an aggregate level), which will be used to create, enhance, and improve our Services and platforms and to create, enhance, improve, and implement marketing campaigns and content.

Cross-context behavioral advertising. We may engage in targeted marketing or advertising to a User based upon the User’s personal information obtained from the User’s activity across another company’s distinctly-branded websites, applications, or services, however, such activities are only on our behalf and for the benefit of us and the Services.

We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.

We may also use aggregate information about Users and their activities in connection with our Services to provide suggestions or recommendations to Merchants relating to the Merchant's marketing activities and the Merchant use of our Services.

For Our Business Purposes

We may use your information for any other purpose disclosed to you at the time we collect the information, or otherwise with your consent.

Disclosing Personal Information

We may provide your personal information, as described in Section 2.A.i of this Policy, to third parties as described below.

a. Service Providers, Contractors or Third Parties

We may provide your information to our service providers and contractors to help provide services to you for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support and other services. These service providers or contractors may have access to your personal information to perform services on our behalf.

We may provide your information to third parties in connection with certain marketing, and/or advertising activities, including, without limitation, cross-context behavioral advertising. The marketing and/or advertising activities are performed on behalf of OrganicLife and the Services.

b. Dashers, Merchants or Other Users

To help provide you with our delivery services we provide your information, including limited personal information (e.g., first and last names, address, phone number (however, your phone number is masked to protect your privacy)) and order details, to the Dashers who complete your requested deliveries. Similarly, we provide information to Merchants to facilitate deliveries, which will include your order information for the Merchant and, depending upon the delivery service (e.g., delivery by a Dasher or delivery by the Merchant), some amount of personal information (e.g., first and last name or first name and last initial, address, phone number, etc.). We may also share information that you provide to OrganicLife with Merchants as part of a Merchant Loyalty Program when you connect your OrganicLife account with the applicable Merchant program.

c. Group Companies

We may provide your information to our group companies for business purposes. We will require these entities to comply with the terms of this Policy with regard to their use of your information.

Service provided by OrganicLife, and our group companies may share certain functionalities such as a uniform login experience where users of both applications will need to use a single username and password.

d. Social Networks

In connection with linking or connecting your User account(s) with our Services to your Social Network, we may share certain of your information with the operator of that Social Network to facilitate your use of that Social Network and for other purposes or uses described in the Social Network’s privacy policy. Additionally, a Social Network may collect personal information and information about your use of our platforms or Services automatically. The manner in which a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and Organiclife shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Services. Keep in mind that your usage of Social Network features is governed by applicable Social Networks and not by Organiclife and may be visible or accessible to the public.

e. To Third Parties when Required or Permitted by Law

We may be required to provide your personal information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.

f. Corporate Transactions

We may disclose your personal information to third parties in order to participate in, or be the subject of, any sale, merger, acquisition, restructure, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings) or other similar transaction(s), in which case we may disclose your personal information to prospective buyers, sellers, advisers or partners and your data may be a transferred asset in a business sale.

g. Co-Branded Products & Services

We may share your personal information with companies that offer co-branded products or services, such as a co-branded DooDash credit card. In conjunction with the co-branding program, we may receive compensation from the co-branding activity. These companies are prohibited from using your personal information for purposes other than offering you, and administering your use of, these co-branded products and services.

h. Individuals who you Send a Gift or Referral to

When you send a Gift or Referral to another person (e.g., a User or Non-User), certain personal information of or about you will be included with the communication (e.g., first and last names, email address, a personal message (if applicable) and your User account profile picture (if any)).

i. With Your Consent or at Your Direction or Instruction

We also may provide your information to third parties with your consent or at your direction.

j. Professional Services Organizations

We may disclose your personal information to professional services organizations in connection with exercising our rights and conducting our business activities.